Support

Get in touch

Choose the path that fits your need. Both open your email client with a prefilled subject; nothing is sent automatically.

What to include in a report

• What you were trying to do and what happened instead.
• The page URL and approximate time it happened.
• Your device, browser, and whether it repeats.
• Screenshots with any sensitive details redacted.

Account

• Reset your password from the sign-in screen using "Forgot password."
• Confirm your email if the app redirects you to verification.
• Update your profile from Settings once signed in.

Organization

• Presidents and treasurers manage member roles from the Members page.
• Only administrators can change organization-wide settings.
• To transfer administrator responsibilities, promote another member first.

Reimbursements

• Attach a receipt when submitting a reimbursement.
• Approvals, rejections, and payment marks are role-scoped and audited.
• If a receipt fails to upload, check the file size and type.

Receipts and documents

• Supported types: common images and PDFs, within documented size limits.
• Documents are visible only to authorized members of your organization.

Data requests

For export or deletion of data associated with your account or organization, email hello@boardripple.com from an address associated with the account.

More resources

• Service status
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• Accessibility